POLICIES
REFUND POLICY
Cancellation Policy / No Show Policy
Notice of cancellation must reach the CENTRAL RESERVATION (Telephone: +389 42 222 600, Email: contact@gcgili.com) and duly acknowledged by the same office 15 days ahead of arrival date. Cancellation costs amount to 10% of the total amount due to processing fees.
If the guest failed to show-up on the arrival date (No Show) or cancellation of room reservation is done after the threshold 15 days prior to the arrival date, the entire booking charges will be imposed.
Shorten Stay Policy
If guest shortens his stay, the Hotel Management will impose the entire booking charges as a last-minute cancellation.
Damages
The guest shall be responsible for the replacement / reinstatement of any items damaged through misuse or other act of abuse. This shall apply whether the damage was deliberate or accidental.
PRIVACY POLICY
Collecting information and their use
www.gcgili.com commits to protect the privacy of the users, according to the Law of protection of people’s personal information.
All the information about the user is required in order to make reservations for the offers of our site, for creating a passenger voucher, or for informing you about the latest offers (if you have requested so).
What information we get, and how they’re
The data that is given for the reservation of a certain room reservation and making payment , we archive in our system , exclusively for making the contract and creating a room reservation.
On your request we can also send you special offers from Green Center Gili and news about our site. In case you don’t want to receive these updates, you may check out of them whenever you want.
Your personal information will be used for a correct and timely delivery of the room reservations , prizes, analyzes and improving our site, as well as improving the service to our users.
Revealing information
www.gcgili.com keeps the right to give out your personal information in the cases where it is required by law or is needed in a law suit, for protecting our business interests and the interests of our users.
Protection of personal information
www.gcgili.com tries to make the highest protection of your personal information. The data is carefully saved from losing, destroying, falsifying, and unauthorized access. The site www.gcgili.com also contains documents, data, and other information and connections to other sites (links) made by a third party which will be marked as such, whenever it is possible. When you leave the e-shop of www.gcgili.com , please make sure you read the privacy policies on all the other sites.
Information rights
If you have any questions regarding the protection of personal information and how we use them, please contact us a contact@gcgili.com. On your request, we will inform you as soon as we can about which of your personal information have been stored, if any, during your visits on our site.