Refund policy

Cancellation Policy / No Show Policy

Notice of cancellation must reach the CENTRAL RESERVATION (Telephone: +389 42 222 600, Email:  ) and duly acknowledged by the same office 15 days ahead of arrival date.

If the guest failed to show-up on the arrival date (No Show) or cancellation of room reservation is done after the  threshold 15 days prior to the arrival date, the entire booking charges will be imposed.

Shorten Stay Policy

If guest shortens his stay, the Hotel Management will impose the entire booking charges as a last-minute cancellation.


The guest shall be responsible for the replacement / reinstatement of any items damaged through misuse or other act of abuse. This shall apply whether the damage was deliberate or accidental.